PT. Gudang Garam Tbk.
Effective Date: 16 September 2024
INTRODUCTION
We at PT Gudang Garam Tbk (“Company”) want you to know that your privacy is very important to us. We are committed to protect your personal data and process it in a transparent and responsible manner, in accordance with the applicable personal data protection regulations in Indonesia.
We understand that your personal data belongs to you. Therefore, we ensure that all data and/or personal information we obtain, from any source and in any form, will be processed with great care and in compliance with the applicable laws of the Republic of Indonesia. Our goal is to maintain your trust in every interaction and service we provide.
We also want to ensure that you are always up to date on how we handle your personal data. Therefore, we may update this Privacy Notice from time to time. You can check the date of the latest update at the beginning of this notice, so you always know when the last changes were made.
If you have any questions, concerns, or if you would like to know more about how we protect your personal data, we are always ready to assist you. Feel free to contact us; our contact details can be found in the ‘HOW TO CONTACT US’ section below. We are here for you because your privacy is our priority.
INFORMATION WE COLLECT
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Information You Provide to Us: The information we collect about you may vary depending on the products and services you may use, how you use them, and how you interact with us. The personal data we collect includes, but is not limited to, contact information such as your email address, phone number, and residential address; as well as identity information such as name, place and date of birth, gender, and nationality. We collect this data to facilitate communication with you, verify your identity, and for product development and promotional purposes relevant to your needs.
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Information We Collect Automatically: When you visit our website, we may also collect certain information automatically through the use of cookies. These cookies help us optimize the functionality of the website and provide you with the best experience possible. The information we collect automatically may include the IP address of the device you use to connect to the Internet, the type of device and browser, and the pages you access on our website. This information helps us understand how visitors use our site, allowing us to continually improve and tailor our content and services.
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Information We Collect from Third Parties: We may also collect information about you from legitimate third-party sources, such as business partners, analytics service providers, or social media platforms. The information we collect from these third parties may include demographic data, interests, and preferences that help us better understand your needs and develop products and services more relevant to you. We ensure that the third parties providing this information comply with applicable personal data protection regulations.
PURPOSE OF PROCESSING
To ensure that your personal data is used appropriately and responsibly, the processing of your personal data is conducted for various specific purposes, including but not limited to:
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Providing Better Services: Using your data to process requests, provide the products or services you need, and deliver information related to our products and services.
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Communication and Interaction: Contacting you for communication purposes, responding to your inquiries or requests, and providing important notifications regarding our services.
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Product and Service Improvement: Analyzing the data we have to better understand your needs and to develop products and services that are more relevant to your preferences.
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Promotional and Marketing Purposes: Informing you about promotions, special offers, or other information that we believe is relevant to you, while adhering to the communication preferences you have established.
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Compliance with Regulations: Complying with applicable laws and regulations in the Republic of Indonesia, including for reporting, audit purposes, or other legal obligations.
LEGAL BASIS FOR PROCESSING
To process your personal data in accordance with the applicable laws and regulations in Indonesia. The legal bases we rely on for processing your personal data include:
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Your Consent: We may process your personal data if you have explicitly provided your consent for specific purposes. You have the right to withdraw this consent at any time.
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Performance of a Contract: The processing of personal data may be necessary to fulfill contractual obligations between you and us, such as when you sign up for specific services or products.
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Legal Obligations: We may also process your personal data to comply with applicable legal and regulatory obligations.
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Legitimate Interests: We may process your personal data based on our legitimate interests or those of third parties, provided that such interests do not override your rights and freedoms. These legitimate interests may include the protection of personal data security and other interests as determined by applicable laws and regulations.
INFORMATION WE SHARE
We value your privacy and will not sell or disclose the personal data we collect, except as described in this Privacy Notice. However, we may share your information with our subsidiaries and third-party service providers that collaborate with us to provide better services to you.
We ensure that these subsidiaries and service providers may only use or disclose your personal data if necessary to perform specific services that we have designated. We also require our partners and service providers to protect the privacy and security of the personal data they process on our behalf in accordance with applicable regulations.
Additionally, we may disclose your personal data to government bodies or authorities if required by law or necessary to comply with legal obligations, respond to legal processes, or to protect the rights, privacy, safety, or property of ours or others.
PERSONAL DATA RETENTION
We will retain your personal data for as long as necessary to fulfill the purposes described in this Privacy Notice, unless a longer retention period is required or permitted for legal, audit, or compliance purposes. In determining the appropriate retention period, we consider various factors, including the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure, the purposes for processing your data, the possibility of achieving those purposes through other means, and the applicable legal requirements. Unless required by law, once the retention period has expired or the data is no longer needed, we will delete your personal data from our systems or take necessary steps to anonymize, de-identify, or destroy the data in accordance with applicable legal provisions.
USE OF COOKIES
We only use essential cookies on this website. These cookies are necessary to ensure our website functions properly and to enhance the user experience. You can set your browser to block or alert you about these cookies, but some parts of the website may not function properly.
HOW WE PROTECT INFORMATION
We continuously strive to improve our personal data protection measures in accordance with industry standards and best practices. We take appropriate technical and organizational steps to ensure that your personal data is protected from unauthorized access, loss, or damage.
YOUR RIGHTS REGARDING YOUR PERSONAL DATA
Based on the regulations applicable in Indonesia, you have the following rights:
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Right of Access: You have the right to know what personal data we hold about you and how we use it.
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Right to Rectification: You may request corrections if your personal data that we store is inaccurate or outdated.
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Right to Erasure: You have the right to request the deletion of your personal data under certain conditions, such as when the data is no longer needed or when you withdraw your consent.
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Right to Restriction: You may request the restriction of the processing of your personal data under certain circumstances.
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Right to Withdraw Consent: You can withdraw your consent for the processing of personal data at any time.
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Right to Lodge a Complaint: If you feel your rights have not been respected, you have the right to file a complaint with the relevant authority.
The exercise of these rights can be carried out in accordance with the applicable laws and regulations.
COMPLAINT PROCESS
If you feel that your rights related to personal data are not being respected or if you experience a breach concerning the processing of your personal data, you have the right to file a complaint.
To file a complaint, you can contact us using the contact information provided in the ‘HOW TO CONTACT US’ section below. We will respond to your complaint promptly and aim to resolve the issue in a transparent and fair manner. If you feel that your complaint has not been satisfactorily addressed, you also have the right to contact the relevant data protection authority in Indonesia.
CHANGES TO THIS PRIVACY NOTICE
This Privacy Notice may be updated from time to time to reflect changes in our policies or to meet the legal and regulatory requirements. We encourage you to periodically review this notice to stay informed about how we protect your personal data. The last update date of this privacy notice can be found at the top of this page.
HOW TO CONTACT US
If you have any questions, concerns, or wish to exercise your rights regarding personal data, feel free to contact us. Our team is ready to assist and provide the clarification you need. You can reach us via email at kontak.privasi@gudanggaramtbk.com.
We are committed to safeguarding your privacy and personal data security while providing the best service in responding to any requests or inquiries you may have.